I had my gas meter changed last week and it was left in default mode and not communicating. An engineer has been out today and has got it back into payg mode but it's still not showing my balance. He gave me a card but it's a different top up number and not linked to my account. Im on hold with utilita complaints and have been for an hour and a half. I've made complaints that have gone unanswered and all I want to do is see my balance and top up.
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Head of Community29-11-22@Pinkprincess Hi there, you also send me a direct mail about this which I fed back into the business and got Nick from our customer experience team to call you about this 🤗I am your Community Manager! 😀
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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem
Registered in England & Wales No: 04849181 Regulated by Ofgem