[jay]

Gas reading doesn't seem right at all. Also need to transfer money from electric to gas. Please help. Can't get through on phone, live chat doesn't work, no reply to messages. Rang complaints and there isn't even an option for complaints team. What a shambles. I didn't choose this company. Moved into a house already supplied by Utilita and due to current global circumstances unable to transfer to another supplier. My mental health is terrible and this stress is just about finishing me off.

[Rebecca]

@jay So sorry to hear this! I can pass this back into the business to get a call from our customer experience team. Please can you pop me a private mail with you customer ref number and address along with the best number to call you on. You can private mail me by click the link in my signature below this comment 🙂

[jay]

Thanks Rebecca. I managed to get connected via live chat yesterday by waiting almost 90 minutes. Customer service advisers always really helpful once i do get through. Utilita needs to hire more staff, if possible.