[Dondaligi1]

Hi, Can someone help. I need £20 transferred from my electricity account to my gas. I’m not getting any response. Thanks

[JOHN]

@Dondaligi1, i am still waiting for transfer answer as well told them that autto question /answer is useless as cant get anywhere with it.

[Dondaligi1]

Hi John, click help and support, look at some of the replies on threads. Community Member, Cat, will help you . She sorted it for me. Hope this helps. Good Luck. Let me know how you get on.

[hackedoff]

Despite assertions that it can be done online or via the , it can't!

I managed to get funds transferred via phone call, took nearly an hour to get through to someone but that was still a distinct improvement on the norm and almost the same again for them to make the transfer and another couple of hours for it to actually show in my account. Interestingly, it came out of the account I was transferring from immediately but the account that needed it took a fair bit longer. I did ask how I could do this myself via the app or website and was told that isn't possible, could only be achieved by phone. If you're not cut off first.

Is it just me or should something as essential as a utilities company be a lot more accessible and far more responsive? Using their email, I was told it would take five days to respond. Online chat - once I got beyond the annoying and useless bot! - kept me waiting and then terminated the chat as there was no one available to chat. I tried phoning the number given, listened to a recording stating it would be quicker and easier (oh, really?) to go online or use the 'award-winning' app and was then cut off. In the end, I had to use the number given for complaints (01962 891160), negotiate a multitude of multiple-choice menus before going into a hold queue. Neither want to have to go through that rigmarole each time I need to speak to someone, nor should anyone expect to do so.

[Leor]

Go online in web browser your account page ,chat,type live waite for a live chat maybe over an hour and they do it for you I've done it twice