Where I live there is
no mobile phone reception.
(It used to be a young offenders institution so they chose desolate, high moorland - on the Dartmoor model - before they demolished it decades ago. I live in one of the old prison officers' flats and am 72 years old with multiple health conditions and no access to Gas or alternative heat sources. )
Consequently
1) Utilita can not fit a smart meter (which requires access to a mobile network to transmit data)
2) I have to hike up a nearby hill to call Utilita (it's currently well below freezing currently here in Scotland) and then they don't answer the phone before my battery dies.
I have emailed Utilita to customerrelations@utilita.co.uk asking them to email me my missing vouchers but there has been no reply from them.
Instead of any human(e) reply, I just get a series of inane messages beginning
" Hi Mr C J O'Keeffe,
Great news – your Energy Bills Support Scheme voucher for this month is now available. |
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|
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| As you’re a Pay As You Go Customer without a smart meter (or you have one and we can't connect to it), you’ll receive your £400 Energy Bills Support Scheme discount as energy credit vouchers. You’ll get two vouchers worth £66 and four vouchers worth £67 from October 2022 – March 2023. " |
with never any voucher attached that I can either print or produce at a paypoint !
If someone from Utilita is reading this, please help me stop dying from hypothermia.
Update 13h02GMT 08/12/2022: I have now read a sympathetic private mail from "Rebecca" (who I think may work for Utilita).
Unfortunately, she did not do the obvious, quick and easy thing of attaching the missing vouchers to a proper email sent to my email address (which they have on file in my account...).
Maybe this is because of some data protection excuse, but I really don't see why Utilita's so-called customer service people can't just answer emails sent to <customerrelations@utilita.co.uk> - or is there a better email address I should be emailing?
