[Marvel]

Can somebody help me on how to start up my smart meter it keeps saying that it's not connected to WiFi. Please help on how to use this smart meter for the very first time. Thanks.

[Joe]

Same mine hasn't connected for days to WAN network, so dont load credit on automatically and app is virtually useless at telling what your usage is

[Cat]

Hi @Marvel @Joe,

This will need customer services to look into your issues. Please call them on 0330 333 7442 between 8am to 8pm Monday to Friday and 8am to 5pm Saturday. Alternatively, you can try our live chat HERE.

Cat

[Anouke]

Originally Posted by Cat

Hi @Marvel @Joe,

This will need customer services to look into your issues. Please call them on 0330 333 7442 between 8am to 8pm Monday to Friday and 8am to 5pm Saturday. Alternatively, you can try our live chat HERE.

Cat

I tried this yesterday, I called twice to be cut off straight away after confirming my reference number so went to online chat to wait 2 hours for a reply and then when I got one (by Kushi asking me what they could help with) when I answered I was put back into the queue...and 6 hours later was still in it...now closed until Monday.

[DSneddon88]

Their customer service is absolutely shocking they do half a job with no back up service as it seems !! Emailed them numerous times no reply can’t believe a company of there size is getting away with this shocking