[Rebecca]

@Tammy22 Hi Tammy - there should be a button to make the barcode/voucher within the email body appear - can you see that within the email?

[fullcirclegla]

I am STILL awaiting my December EBSS voucher. After contacting utilita on 3 occasions via both email and the live chat function, I still cannot get a resolution. It has been more than 10 working days since both times I have had contact with live chat and I haven’t heard a single word. I am now getting weekly reminders to use my voucher before it expires even although the voucher never came to me.

Why won’t someone just help with these issue?

I have literally received every other voucher via email without any issue, and it seems I’m not the only one having problems.

As usual I’ll be close to going into emergency credit for yet another period until this is resolved.

[Rebecca]

@fullcirclegla Hey there! Sorry to hear you've been having thus hassle! Not ideal at all!
Can you drop me a direct mail via the link in my signature with your full address and customer ref number so I can get this escalated for you.

Thanks 😀
Rebecca

[Josette]

Suck of asking for my ebss payment were is it it should be payment automatically we shouldn't have to keep asking it's so wrong

[Josette]

Sick of asking for my ebss payment were is it it should be payment automatically we shouldn't have to keep asking it's so wrong

[Gerty]

I still haven't received any vouchers yet what's the hold up you've got my email address and my home address so I don't understand the delay very irritated customer

[delcarmo]

I don't know how to top up my Gas.

[Rebecca]

@delcarmo Hi - here is a helpful article on the different ways you can top-up.

Ways to Top-up with Utilita
How to: Manually enter your top-up on your smart meter

Let me know if there is anything else I can do to help!

Thanks,
Rebecca