[seahamlad]

The Utilita app has been down on my mobile for over a week, is it just me or is anyone else having the same issue?

[Joojoo]

Yes mines the same 🤔

[Donna1235]

@Joojoo does it show no data balance on both at bottom

[Joojoo]

It does yes.

[Jimmymack]

My apps been down 2 weeks, tried to ring utilita but no answer. Emailed and also no answer, pathetic customer relations

[seahamlad]

do they have any plans to let people at least know they are aware of this and they're going to sort it out/

[Donna1235]

@Joojoo same it's frustrating live chat 116 phone on hold for hours like we just left to get on with it hope you get yours sorted

[Joojoo]

Thanks Donna,
On live chat it does have an enormous queue but it does go down quite quick so just be patient hun 😊

Julie

[Rebecca]

@Joojoo Donna1235 seahamlad Jimmymack Hello guys, thank you so much for your feedback, I always appreciate it as Community Manager to take these issues back into the business.

I posted a helpful step by step resolution earlier today. Can you all try it for me and see if it solves the issue for you? Click here to see the post 😀

All the best,
Rebecca - your Community Manager

[Joojoo]

It does show it online 👍🏼