I’ve been using my Utilita app for years. To top up but last few days it’s not working says can’t connect to your smart meter so can’t see balance or top up
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Community Manager13-10-22Hi @Stratty,
We are aware of an issue affecting customer that use an iPhone. If this applies to you please logout of the app, log back in and then restart your phone. This has been known to fix this issue for everyone. If this does not apply to you please contact customer services on 0330 333 7442 or the live chat HERE
Cat
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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem
Registered in England & Wales No: 04849181 Regulated by Ofgem