[PotNoodles]

Good evening. The usage reading on both gas/electric has not updated since Wednesday.

[PotNoodles]

@PotNoodles To my suspicion it seems after receiving the payment from Gov.uk on my meter the meter readings have stopped suspiciously.

[Cat]

Hi @PotNoodles,

We are aware of an issue where usage is delayed in coming through to the app, and I am sorry for the inconvenience. Please bear with us while we work to correct this.

Cat

[PotNoodles]

Many thanks

[CC40]

My app is not working at all, cannot see balances or anything, been like that for 2 days

[Donna]

@CC40
my app hasn’t been working either, for the last 4 days. Not able to see balance or usage. Not sure what’s going on but after reading the comments on here, I’m not looking forward to hanging on the phone for ages to get it sorted!

[Donna]

Can anybody shed any light on problems with the app? Not able to see usage or balance for the last 4 days. Really not good enough

[CC40]

Hi Donna, I have reinstalled the app and is working again, give that a try and hopefully fix the issue for you too

[Citizen83]

This has been an ongoing issue for MONTHS.

Particular lack of usage in the form of £ on the gas page (I can't get my head around KWH) which seems to show up but not the usuage in £s. So information is still getting to the metee, just not all of it.

Very poor service all round, sorry!