To whom it may concern.
The tenant left a £279 debt on the gas meter. For 20 days I've had no gas. Everyday for 2 hours after work I have to call utilita and explain the situation.
I manages to get the account changed to my base.. sent in the tenancy agreement and land registry to proveI am the owner.
I have never dealt with such an incompetent company. I get passed from pillar to post and I am losing my health and well-being. I have repairs to complete in the property and today 6th October I was supposed to get a call from the utilita engineer who turned up announced at my property where I had builders working there.
He went to the basement and after 2 mins came out and said nothing wrong. Keypad locked because apparently the vend code given by your advisors with £10.10 credit on was invalid.
I have lived In the UK for all my life and I have never experienced anything like this. I work full time and have to spend 3 hours on the phone to your call centee who don't have a clue and pass me to 4 different teams. I don't spend my life on the phone.
I am going to the ombudsman and national media to report utilita for the mental health and financial hardship you have caused.
My life is on hold because of your faulty smet 2 meter. If you do fix this issue as soon as possible. You are getting reported.
The tenant left a £279 debt on the gas meter. For 20 days I've had no gas. Everyday for 2 hours after work I have to call utilita and explain the situation.
I manages to get the account changed to my base.. sent in the tenancy agreement and land registry to proveI am the owner.
I have never dealt with such an incompetent company. I get passed from pillar to post and I am losing my health and well-being. I have repairs to complete in the property and today 6th October I was supposed to get a call from the utilita engineer who turned up announced at my property where I had builders working there.
He went to the basement and after 2 mins came out and said nothing wrong. Keypad locked because apparently the vend code given by your advisors with £10.10 credit on was invalid.
I have lived In the UK for all my life and I have never experienced anything like this. I work full time and have to spend 3 hours on the phone to your call centee who don't have a clue and pass me to 4 different teams. I don't spend my life on the phone.
I am going to the ombudsman and national media to report utilita for the mental health and financial hardship you have caused.
My life is on hold because of your faulty smet 2 meter. If you do fix this issue as soon as possible. You are getting reported.
