[rm49er]

@Mike I too have had all of the first payment put onto my electricity, why weren't we given the option of a 50/50 split between gas and electricity. I assume there is no way of manually being able to do this on the app?

[rm49er]

@Cat I was on the phone for over 40 minutes and still didn't get the chance to speak with someone regarding this. Poor customer service!

[Stacey301079]

@Cat when will I receive mine

[Kaz68]

@Cati finally got through on live chat. They have transferred mine over to my gas. Really pleased. Thanks neran for doing this for me

[Dazzler]

Just checked my meter I got this morning

[Cat]

Hi @Kaz68,

Thank you, I am pleased. Please feel free to post your feedback to Trustpilot as it is specifically for feedback.
https://www.trustpilot.com/evaluate/utilita.co.uk

Cat

[Kyungsoo69]

@Mike I too keep getting cut off Mike. Utilita cannot get a signal from my smart meter @their end, and have never answered how, when the 1st part of the ebss will be made. I've asked them can they split it between both my meters as I've had no gas /no heating on for 4weeks now. I've always praised Utilita but if late they have been atrocious.. I've also been waiting 2yrs for a home display!

[Kyungsoo69]

@Mike I too keep getting cut off Mike. Utilita cannot get a signal from my  smart meter @their end, and have never answered how, when the 1st part of the ebss will be made. I've asked them can they split it between both my meters as I've had no gas /no heating on for 4weeks now. I've always praised Utilita but if late they have been atrocious.. I've also been waiting 2yrs for a home display! 

[Kyungsoo69]

Originally Posted by rm49er

@Cat I was on the phone for over 40 minutes and still didn't get the chance to speak with someone regarding this. Poor customer service!

I keep getting cut off after I have entered my postcode