[Mike]

I am curious why EBSS payments are being credited to my electricity account. Surely, the choice should have been at my discretion? I would have preferred the payment credited to my gas smart meter as I use minimal electricity and it means the payment is virtually useless. I have tried to call the help desk in excess of 50 times, only to be cut off every call.

[Traceyann]

@Mike so have you had yours credited to your account already

[Mike]

Not yet. I received an email "telling me" it would be credited to my electricity meter.

[Lawrence]

Does anyone no when the money goes our account

[Shazstoker]

I had mines credited during the night, I presume it'll take a few days to get to everyone.

[Cat]

Hi @Mike,

The Energy Bills Support Scheme is to help households with a domestic electricity supply, however customer services will be more than happy to move over any credit you have to your gas.

Cat

[Ali010]

I have had mine credited to my electricity yesterday, however I did not receive an email. I thought that both gas and electricity were being credited and the £66 were being split between the two, but was not. I did try and call the customer service but kept getting cut off. Definitely not very good customer service, most especially when a lot of people would rather speak to an actual person. A lot of people do not have access to the internet

[Stacey301079]

How do I get the payment if I pay as I go? I've heard nothing

[Stacey301079]

@Lawrence that's what I'd like to know

[Lawrence]

Originally Posted by Stacey301079

@Lawrence that's what I'd like to know

Mine went on last night