[joanneanstey]

My in home smart meter will not connect to my WiFi or with batteries it doesn't go on home. Keeps saying that it is not commissoned or connecting. Can anyone help please.

[Cat]

Hi @joanneanstey,

Please try the following and let me know if this works.

Cat

1. Please unplug the GEO and remove any batteries.

2. Leave for 2 minutes.

3. Try to place the GEO as close to the electricity meter as possible.

4. Replace batteries if used and plug back in.

[joanneanstey]

@Cat Thank you for getting back to me, I followed advice on the matter unfortunately still nothing.

[Cat]

Hi @joanneanstey,

I am sorry this did not work. This will need customer services to escalate this and get your resolution. Please contact them on 0330 333 7442 between 8am and 8pm Mon to Fri and 8am to 5pm. You can also try the livechat HERE

Cat