[Abbiewardle1]

Why isn’t my electric going on after I have topped up

[Bob77]

I've had the same issue today too, topped up and still not showing on meter. Payment went through ok, my supply will cut off in the morning if this isn't resolved.

[Cat]

@Abbiewardle1 @Bob77

Have your supplies restored since your posts? If your top up is not going on to the meter automatically you can enter the vend code from your receipt manually. A guide on how to do this is on the community and you can get to it here

Cat

[Traceyann]

I think everyone is having this problem i topped up this morning and it hasnt gone on but im sure it will

[Bob77]

Thanks - the system was just overwhelmed with demand and maintenance issues especially given the changes since October 1st and a high volume of traffic enquiring about the Energy Rebate Scheme.

In future a manual input of the voucher number through vend mode tops up the account immediately. 👍