Hi, I had new smart meters fitted 8 weeks ago. At the time I had about £34 credit on the electricity and about £150 on the gas. The meters were only fixed after 7 weeks on 26th September. The engineer put emergency credit on the gas and could not explain where the £16 credit on the electricity came from. I know that we should owe for electric but should have lots of credit on the gas.
I know over the 8 weeks I have been a bit of a pain ringing to try to get things fixed, but without chasing you get nowhere.
I am now convinced that I or my numbers have been black listed as I just can not get through to anyone even the complaints department where I have an active complaint, after hours of trying.
It is a week now since the meters started to work, I have put £80 on the electricity but am reluctant to put anything on the gas.
Now my in home display tells me the gas is not on prepayment!
Can someone please balance my account and prepayment on the gas and then I will go away!
I have been promised that managers will ring and people will call back, but nothing.
So please help!
I know over the 8 weeks I have been a bit of a pain ringing to try to get things fixed, but without chasing you get nowhere.
I am now convinced that I or my numbers have been black listed as I just can not get through to anyone even the complaints department where I have an active complaint, after hours of trying.
It is a week now since the meters started to work, I have put £80 on the electricity but am reluctant to put anything on the gas.
Now my in home display tells me the gas is not on prepayment!
Can someone please balance my account and prepayment on the gas and then I will go away!
I have been promised that managers will ring and people will call back, but nothing.
So please help!
