[Hikpelie]

I need help on what to do to update my info. Just moved to a new flat and utilita is what's used there.
I've done top up but would like to have my details updated so I can have access to the app so I can track my usage but the utilita team is impossible to reach.
I have gone to their site and updated my info in the 'move in' part of the site and was told I'll get a feedback in 5days, this is 10 days later and no feedback.

Please what can I do to resolve this. Kindly help

[Cat]

Hi @Hikpelie,

please reply to the private message I have sent you with your details and I will see what I can do :)

Cat

[Cat]

Hi @Hikpelie,

I have now located your account with the details you sent and your account is fully set up as of 22/09/22. A link to the app, top up numbers and your customer reference were text to you also. You will be able to set up the app with no problem ☺

Cat

[erinrossiter]

Hello, I have excactly the same issue, I have tried to call about it aswell, but it keeps hanging up on me