How do u get ur top up when using a card and the payment hasn't gone on ur meter, I don't have the receipt
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
- No tags
-
Head of Community20-09-22@Sylvpear Hello! The best way to ascertain this would be to use our Live Chat service on the website and an advisor will be able to access your top-up history on your account and give you the top-up vend code to manually enter this onto your smart meter.
Thanks, Rebecca - your Community ManagerI am your Community Manager! 😀
To post a new thread about anything you like click here
Feel free to message me any time by clicking here 🤗
Powered by
Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem
Registered in England & Wales No: 04849181 Regulated by Ofgem