[Adeniwura]

Hello.

Have send series of mail all to no avail I newly moved to a new apartment and I have been on pre paid suddenly one day after I recharged my card I just got a message that you have been chnage from prepaid to credit. This I wanted someone to explain to me also I want a receipt for a proff of address that will come in my name and my wife name this are what I like a utilita staff to do for me thanks for your understanding.

[Rebecca]

@Adeniwura Sorry to hear that you are struggling with your account. Due to the complexity of this and the fact you need to establish what mode your meter is in and get it changed back to prepayment - it is vital that you speak to an advisor in our contact centre who will be able to access your account and get this sorted out.

You can do this by calling 0345 207 2000.

Thanks - Rebecca - Your Community Manager

[Adeniwura]

Good day.

am Mr ADENIWURA OLUWASEUN and leave at 38 Bromley close Harlow Essex with post code CM20 2GD. please i like to opted out from billing better that as claimed to be paying my bill on my behalf. i like to let you know that have send several mail to them as regards my monthly payment and i cant remember hearing from them . please can i be registered newly and start payment myself so i can have my bill monthly and other things that follow. thanks for your understanding and hope to read back from you as soon as possible..