Ok all bit winded but as you know customer care is non existant.
I had smart meters fitted last Tuesday 6th and by the evening without using a lot of gas it was reading £5 usage.( my last 3 months have been in the region of £15 per month). After being told by customer care to have my boiler serviced, the pilot light is using gas, turn elecs to boiler off, I finally managed to get Tech to call me. Engineer came Thursday and I had the proof. Even with the gas turned off at meter, it was still rising. He took photographic evidence and assured me that the tech dept can sort it out and send signals to the meter. By now the total used was @ £24 and was informed as the meter was faulty I would not be charged. It still not fixed currently at £75 (5 months worth). I am disabled nearly 70 and classed as vulnerable with high blood pressure amongst other things. Tried again today but after another hour on the phone am at wits end.......What do i do and please dont say call utilita. Should I get legal advice even though cannot afford it?
I had smart meters fitted last Tuesday 6th and by the evening without using a lot of gas it was reading £5 usage.( my last 3 months have been in the region of £15 per month). After being told by customer care to have my boiler serviced, the pilot light is using gas, turn elecs to boiler off, I finally managed to get Tech to call me. Engineer came Thursday and I had the proof. Even with the gas turned off at meter, it was still rising. He took photographic evidence and assured me that the tech dept can sort it out and send signals to the meter. By now the total used was @ £24 and was informed as the meter was faulty I would not be charged. It still not fixed currently at £75 (5 months worth). I am disabled nearly 70 and classed as vulnerable with high blood pressure amongst other things. Tried again today but after another hour on the phone am at wits end.......What do i do and please dont say call utilita. Should I get legal advice even though cannot afford it?
