[dez]

Got the new in home display but it will not connect to meter just keeps saying connecting.contacted live chat and was told to keep it on for 24hrs.Been left now for 72hrs but still says connecting.Old display i had no problems with.Any help please.

[dez]

Engineer got the in home display working was told it was a known software issue and had to do some thing in the meter.Worked ok for a bit but keeps losing connection.Will see how it goes

[Maxine]

I’ve been having the same problem for more than 6 months now, an advisor told me that I could pay for a new one but why should I as it’s not my fault it doesn’t work

[dez]

Just been on live chat .Engineer booked for 29th so will update with what has been done.

[Cat]

Hi @Maxine,

You will never have to pay for a new display if the problem is at our end. As @dez said he had his issue fixed by an engineer, it does sound like we will need to do the same with yours. Have you contacted customer services to arrange this?

Cat

[Ecotam]

I've had the same problem too. Someone should have rang me back to follow-up the latest attempt (and failure to connect). But they haven't. She did talk about sending a new display, but I think it needs an engineer.