[abbeym395]

Patience is definitely needed! I'm home from hospital right now, I just spent an inordinate amount of time up there - and even if I'm not in there, I'm generally having an argument with at least one specialist.

[Storm]

I also have 3 cats one is called sniffles, sniffles n bell all black n white

[Tillymint]

@abbeym395 pleased you are home with your lovely cat!
@Storm cute names for your cats, I love them!

[1957]

Hi my name is Eric, i have been a utilita customer for over 10 years. i have dog who is my best friend and who has kept me sane during all the lockdowns. i volunteer when i am able for an anti-poverty charity.

[Rebecca]

Hello @1957 👋

We are SO thrilled to have you as a new member, and it's really nice to hear a little more about you!

I can only imagine what having your lovely dog has done for you in these trying times. It seems we are near the end and that there is finally some kind of light at the end of the tunnel now.

What is your dogs name and breed? I am dog mad, my husband will not agree to get one, so I basically stalk every one of the local dogs any time I go on my daily walk.

Wow, over ten years is a very long time, we're really pleased to hear that you have been such a loyal customer. Taking this into consideration, we would love you to post a brand new thread letting us know what you think about Utilita and I suppose you have seen our product and service develop over such a long time, for example the introduction of the My Utilita App! You can do this here

We'd also love to hear how you're getting on with our new community, what you think of it and if there is anything missing that you'd like to see, that we could add?

I really look forward to chatting to you more Eric and I know our community members do too!

Please feel free to drop me a direct message if you need anything at all!
Rebecca, your Community Manager 😀

[Rebecca]

Originally Posted by DameFrench

Hi im new here , my real name is Brooke and i work for probation.
My hobbies are house music, spending time with my grandson and football.
I think this platform is a great idea as i have been with Utilita for years now and never had any issues.
It will be nice to get to know people

Brooke xx

Hi @DameFrench a very very warm welcome! 👋

Love to hear that we have another long term customer here. Your input and opinions on our community will be absolutely valued. 😍

It's so great to hear that you are enjoying it and that you think it's a good idea. We wanted a place for our customers (and non customers) to talk one on one and give each other support and help - as well as chat about Utilita and non-Utilita topics.

We really look forward to hearing more from you Brooke! 🤗

Please do drop me a direct message anytime if you have any questions etc.

Your Community Manager, Rebecca 😀

[Tillymint]

Originally Posted by DameFrench

Thanks Rebecca,

Thanks for your message welcoming me!!! and already feeling at home with this forum or whatever technical words are used as im not the best technically ha ha!!

Thanks again,

Dame French

Hi, a new face, how lovely. Hope you are well

[Tillymint]

Originally Posted by 1957

Hi my name is Eric, i have been a utilita customer for over 10 years. i have dog who is my best friend and who has kept me sane during all the lockdowns. i volunteer when i am able for an anti-poverty charity.

Hi @Eric, what breed is your dog? Kudos on the volunteer work, it is really needed atm

[KPJ]

Hi my name is Kelly,

I have been a customer with Utilita for 6 years now. The only problem I have had is the ongoing one I have now, my meters are not reading so they don’t connect to my app. I have to manually top them up into my meters using a 16 digit code this isn’t ideal as sometimes I forget and my energy runs out. I have been trying for over 6 months to get something done about this but every time I contact through email or phone I am told I will be contacted to resolve this matter. This has still not been resolved and I have not been contacted. I added a thread yesterday but I’m not sure how to work this yet so I hope this one works. Thanks in advance.

[Rebecca]

A really big warm welcome @KPJ - and it is wonderful to hear you have been a customer for so long and not had any problems until now.

Oh no, I am so sorry that no one has got back to you. That does not sound ideal. If it was your In-Home Display not connecting to your main meters then I would suspect it would be a 're-bind' solution. Where an agent has to manually reconnect them via our customer database internally here at Utilita. As it seems your smart meters are the issue at hand then it's a bit of a head scratcher.

I'll drop you a direct message now 😊

In the meantime, where abouts in the UK are you and what are your hobbies/interests, we'd love to know! 🤗

Rebecca, your Community Manager