[Rebecca]

@Cloudy991 Hi Del! A very warm welcome! How long have you been a Utilita customer for? Do you have any interests? 😀

[Joojoo]

Hi Rebecca, I am from Chester… I having problems with my meter reader it’s still not reading my app! I have tried everything from turning it off and uninstalling my app. I have sent Utilita a few emails and talked on chat but still it’s not working properly 🤷🏼‍♀️
Thanks, Julie

[Rebecca]

@Joojoo Hey Julie, nice to e-meet you! Oh no, sorry to hear that!

Could you pop me your full address and best contact number via private mail using the link on my signature so I can get this escalated for you.

Thanks,
Rebecca

[Terry3980]

Hi Rebecca
I’m read that prepayment meter tariffs are going to be reduced. Is this correct?

[Rebecca]

@Terry3980 Hi there! 👋

That is correct, all customers would have received communications to let them know there is a price cap decrease as of 1 July.

You can read more here.

I hope this helps?

Thanks,
Rebecca

[Teewxm]

Originally Posted by Joojoo

Hi Rebecca, I am from Chester… I having problems with my meter reader it’s still not reading my app! I have tried everything from turning it off and uninstalling my app. I have sent Utilita a few emails and talked on chat but still it’s not working properly 🤷🏼‍♀️
Thanks, Julie

Cos ur from ch**ter probs! Lol joking

[Joojoo]

Had to have new meters and reader
put it!

[Joojoo]

Teewxm Don’t get the joke 🤷🏼‍♀️🙄

[Chardy]

I’m very new customer but having some issues already

[Rebecca]

@Chardy Hi there and welcome to the community!

Oh no - sorry to hear that! Could you elaborate so I can advice as best I can for you?

Thank you,
Rebecca