[Lainey]

Hi.
I have a prepayment meter that I top up with a key.
I had an online chat with a Utilita customer service guy.
I wanted info on how I would receive the payments. He told me it would be via voucher and I would have to contact my council!
I managed to screenshot most of the conversation until he ended it after I continued to disagree with him!
can anyone confirm how I will receive this help
many thanks

[Rebecca]

@Lainey Hello! Yes if you have a key meter then we cannot communicate with your meter in order to vend money straight to the meter.

You will find this Government Help Post helpful 😀