[Cherry]

My new in home display will not connect to my meter. This has been going on since April. I've have called utilita multiple times to get this resolved, been told the in home display was faulty so a new one was sent. The new one will not connect either. I called to log a complaint on the complaint line was told to send an email and would receive a call in a few days. No one has called me and no response to my email. Is anyone able to help?

[Rebecca]

@Cherry Hello! I am so sorry to hear this!

I will go and investigate why the complaint line is stating to send an email and why the call back is not materialising.

Can you send me a private mail by clicking here and I can get this looked into for you?

Thanks,
Rebecca

[Ecotam]

I've had the same issues. I didn't receive a follow-up call today a even on the last call the advisor was telling me that if this doesn't work we'll send a new unit. Pretty sure it would he an engineer coming to sort the meter that is the problem!

[Darren7189]

I’m having the same issues,customer services on phone are useless was told two days ago that someone would call me later that day to book an engineer,still nothing ,disgusting service!!!

[stuart5148]

My in home display has never worked. Been using Utilita for a year. You won’t get any joy no matter how hard you try. I’ve been waiting more than 12 months to have it rectified. Electric is fine but gas never recognised.