[Bcon68]

Hi maybe someone can help me I've got £90 savings in my a count but the app keeps saying unable to access my saving try again later I've phoned the utilita on numerous occasions speaking to people in south Africa without any success in resolving the matter very disappointing

[Rebecca]

@Bcon68 Hello! Sorry to hear this - can you pop me a private mail with your customer reference number here so I can escalate this to my app team. 😀

Thanks,
Rebecca

[SUSANDRIVER17]

Same thing is happening to me

[WilliamB]

Hi @SUSANDRIVER17,

I'm sorry to hear that you are having issues with the savings feature on the app. I have sent you a direct message with some further information.

Thanks,
William

[Dorvita]

Hi I am also having problems accessing savings via app and online. I accidentally topped up savings and want to transfer to electricity asap. Please can someone help me with this or contact me soon as possible, thank you. Im guessing the app is having an update or difficulties as this doesnt really happen often tbh. Many thanks agai, Dawn.