[Rebecca]

We have some important updates regarding this years Warm Home Discount! 🏠

Households in England & Wales don’t need to apply for the scheme this year - however you’ll need to meet the Core Group 2 criteria.

Everything you need to know can be found on our website here

Check out the video or click here to see if you qualify.

[Dabsey]

@Rebecca
Does the warm home discount go to the gas account as it is meant to warm homes many of which these days are central heating systems. ??? Cannot get this info ANYWHERE.!!!

[Rebecca]

@Dabsey Hello there! It should be split between both of your meters 😊

[Matty1979]

But isn't split you have to ring up and put in a code to have it split it all goes on electricity for you to split it you have to get i

[Matty1979]

It split utilita will happily do this but should already really be doing this from the start rather than putting it all on electricity

[Rebecca]

@Matty1979 Hi there! Did you know that we have just released a new feature on the My Utilita app where you can move your credit between your meters?

To read more on how to do this please click on this article: https://community.utilita.co.uk/thre...light=transfer

[Joojoo]

@Matty1979
Hi, there is a new feature now where you can split the money between gas and electric withdrawing from the electric and adding to your savings then when it’s gone through you withdraw from savings then add to gas 😊
Hope this helps, Julie

[Rebecca]

@Joojoo Thanks for stepping in here and helping! Great work 😀👏

[twallis2006]

Hi iv not received a letter I normally get it every year the warm home discount scheme phone line doest work the number did work in December when I rang a man told me km eligible for the scheme ams a letter will be sent in the post

[Rebecca]

@twallis2006 Have you rang the Utilita Customer Contact Centre to speak to an advisor who would be able to look into this?