[Jools]

I top up my smart meters regulally. Why does the app keep showing me a negative balance when I know there is money on the account. Its a regular thing this happens . Its very annoying

[Rebecca]

@Jools Hi Jools! Thanks for providing me this feedback!

Do you have any screen shots for me to take back to our app team?

If you could send them in your comment response along with what the actual balance is?

Thanks,
Rebecca

[Nelsea]

@Jools I'm having the same issue. I am a pay as you go customer and recently topped up my meter. Both my electricity and Gas balances in the Utilita app are showing as negative amounts which is really confusing and frustrating.

Please advise.

Thanks
Nelsea

[Cat]

Hi @Nelsea and @Jools,

Have you tried uninstalling and re-installing the app. This can actually really help with something like this as any updates are then forced through including balance updates.

Cat