[Sheddy66]

It is June 2022 and this on-going problem goes on and on. I want to keep an eye on usage but it's a no go every single day.

[Rebecca]

@Sheddy66 Morning Sheddy and welcome to the Utilita Community 😀

Sorry to hear that you're experiencing these issues - there could be several reasons this is happening - from bad signal between your In-Home Display and main smart meter, to having technical issues with the two linking.

As this is account specific - and the Community is for general non account specific issues - this would usually require you to speak to a CSA advisor on Live Chat, Phone etc. However, as you say this has been ongoing and there has been no resolution - on this occasion, I can escalate this to our Customer Experience Team to investigate.

Please could you send me a private mail with your full address and/or customer reference number.

Thanks,
Rebecca

[Rebecca]

@Sheddy66 Hi I deleted your last comment as you put it in the public domain which is a data protection risk for you - as this is a public forum.

Can you re-send it by privately messaging me. You can click here to private message me.