i have asked this to escalated and been refused and asked for a manager to call me and again refused
I did t ask for pre payment or want them but stuck with them for 12 weeks.
when you call they cut you off which has happened several times and the chat is just some key board warrior unwilling to help.
I advised I have rights and if the app is t up for purpose whimsy should I be penalised.
can anyone offer any advice??