Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
I have had been unfortunate to purchase a property with pre payment meters which I have to keep for 12 weeks. The app dosent show me any balance for the gas and been quoted t&cās and told tough
i have asked this to escalated and been refused and asked for a manager to call me and again refused
I did t ask for pre payment or want them but stuck with them for 12 weeks.
when you call they cut you off which has happened several times and the chat is just some key board warrior unwilling to help.
I advised I have rights and if the app is t up for purpose whimsy should I be penalised.
@Janner70
Hello! Sorry to hear that you have had a negative first time experience with Utilita. We would need to check the account to see what is going on - Usually the community is for member to member help and for genera enquires but on this occasion as you have had no joy I will escalate this for you Janner š Can you send me a private mail by clicking here and confirm your full address and/or customer reference number?
Thanks,
Rebecca
š¢š¢š¢š¢š¢š¢ ATTENTION ALL MEMBERS š¢š¢š¢š¢š¢š¢
Registration to this forum is free! We do insist that you abide by the rules and policies detailed below. If you agree to the terms, please check the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the forums index.
Registration to this forum is free! We do insist that you abide by the rules and policies detailedbelow. If you agree to the terms, please check the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the forums index.
Although the administrators and moderators of Utilita Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of Utilita Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of Utilita Community reserve the right to remove, edit, move or close any content item for any reason.