[Melanie]

I've given up topping up on the app as it keeps coming back rejected. So I've Been calling to do it on the phone. Just got someone to type in the code on my meter but I was a digit out, so they tried doing it again with the correct number and now it's rejected it as being a duplicate, but it wasn't. As I got the number wrong the first time. I've just wasted my money. What can I do ??

[Cat]

Hi @Melanie,

If the code said duplicate when entered this means your top up went on automatically as designed and you would have received your credit. You can refer to our article regarding manual top ups here for future if you do need to enter your code.

Cat 👋