[Tezza99]

Hi, what happens if I don’t put the code that is texted to me after I’ve done a telephone top up into the meter? Is it credited back to your account?

[Cat]

Hi @Tezza99,

The smart meters are designed to upload top ups automatically within a few minutes and up to 30 min maximum for the gas, however there will be occasions when you do have to enter the code to get your top up on to the meter. If you do need to enter your code manually click here to see our how to YouTube video.

​​​​​​​Cat

[Tezza99]

Thanks, we don’t have a smart meter, would that mean that would have had to enter the code into the meter that was text to me?

I understand the process of putting it in one I’m trying to establish is if I’ve paid for the credit and I have not put the code in will that be credited to my account if I don’t ever use it, despite paying for it?

[Cat]

Hi @Tezza99

The smart meter is the one with the red and blue buttons and keypad, what you refer to is the IHD. The top ups are designed to go on automatically, if they do not which does sometimes happen you will not be credited back the money and will be required to enter the code manually on to your meter to add your top up.

​​​​​​​Cat