[Clare1992]

Hi I have a new in Home Screen and I have connected to the Wi-Fi but it’s constantly saying connecting. I have tried calling but no answer sitting on the phone for hour and half. Anyone know what I can do?

[Cat]

Hi @Clare1992 ,

This will need assistance from customer services to resolve. I am sorry you are struggling getting through on the phone, unfortunately the call centre is experience a high volume of calls. You can try the live chat here and an agent will be happy to help.

​​​​​​​Cat

[Betsie]

@Clare1992 did you connect to you home broadband or the smart meter network ,I am giving problems even connecting says connecting since Saturday

[Clare1992]

Hi I connected to the my home broadband and all it says it connecting all the time. I finally got through on the phone and have to wait two weeks for an engineer to come out