I tried to top up using my new NatWest Mastercard today, but the payment was rejected twice. Even though I approved it in the NatWest app. However, the money has been taken from my bank account. I'm assuming that the money has simply been 'reserved' and will return to my bank account after a few working days? If so, does anyone know how long this can take?
I ended up using my old card to top up, so we're fine for gas and electric, but I was able to use my new card to pay rent, council tax, TV licence and some other bills fine. Just not Utilita. Very odd.