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I had a call with complaints department today and they have requested for a new smart meter change. An engineer will be coming on May 17th. Till then I have to manage the additional cost. They will check the meter and refund the additional amount paid. Hoping this will get sorted by May. I will update here when this is sorted.
Update : The engineer installed the smart meter and took the faulty meter with him. The smart meter is not getting signals as it is in basement and I was informed that there is a defect another engineer is booked to come on June 6th. It would have been good, If someone would have fixed my old meter and refund my over charged money, instead of replacing it with the smart meter. I will wait for what happens next and update here.
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