[Mandyfry]

Hi has anyone tried the MSE idea ? . Martin suggested, that if meters were topped up, before the 1st April. With as much as we could financially afford, we would still be charged at the rate now, until the amount in the meters ran out. He said it could work on the electricity, but not the gas.
My question is has anyone tried this ? I did.....what a nightmare!!! I'm so upset by it !!!
I worked out that if I had £300 in the meter it would last until August., so with my back pay I tried the idea. I had £99 in my electricity meter, the key can only be topped up by £49 at a time. I did this 4 times in the shop so the key had 4x £49 a total of £196. Great I thought, but question what !!! The meter wouldn't not accept my top up credit !!!
The outcome, .... finally when I got through to Utilia only by online chat, after spending 1 hour on the phone . The issue has still not been resolved, I was told to send my proof of purchase by email, and it would be looked into. Taking at least 14 day's , then I would have a refund ! I'm very annoyed, and would like to hear if anyone else has had this issue. Thank you

[Rebecca]

@Mandyfry Hello! Nice to hear from you - although I am sorry that it's not under better circumstances. 😀

If you topped up at the shop you should have received a top-up receipt which had the top-up vend code on it. You can then use this code to manually top-up on your main smart meter. You can check out our thread on how to do that here!

I am really sorry you have called up without any successful outcome.

I can certainly escalate this back into the business on your behalf so we can get this investigated.

Can you please private message me your full address and/or customer reference number?

You can private message me by clicking here

Thanks,
Rebecca - your Community Manager 😀