[Martin221]

Been to shop this morning for £10 electric which i needed, to find out i only got £7.50 and charged £2.50 for PC contributions now left short. if this the case i will fuel has just gone up another £10 per month elec and £10 gas how can this be right

[Rebecca]

@Martin221 Heya! PC stands for 'previous charges' - this usually 9 times out of 10 means that there is an existing debt on the meter. This could very well be previous tenants if you have recently moved in - or it could be from any Friendly or Emergency credit you have used that will be paid back at a certain rate (10%, 15%, 25%) of each future top-up.

May be worth checking this on your main meter to see if any of this applies 😀

[Martin221]

i have £37 on my electric and cant transfer to any to my gas and am on prority

[Martin221]

been at this now over a hour none of your phone numbers are staffed so where does the priorty come in am my anxiety is very high now because i cannot get in touch with anyone i am screen shot this situation, just find company so rude when you have no service for anyone to talk too ..

[Martin221]

started at 4.45 its now18.06 will be going further with this my health cant cope with this