[Donna03]

Can anyone help. How do I add my gas account to an existing app. I created the account when I only had a smart meter for electricity now I have both but only electricity is still showing and I can’t find an answer anywhere. When I got through on the phone we got cut off 😬

[Rebecca]

@Donna03 Heya! Welcome to the Community and nice to e-meet you 🤗

Ohhhh that sounds strange! If you could send me a direct private mail with your customer ref number, I can pass this back into the business to our App Team for them to take a look at what may be causing this issue and get it sorted for you, or some instructions on how to overcome this slight issue 🤩

To send me a direct private mail click here

Thanks as always,
your Community Manager, Rebecca 🙂