[Melanie]

Had my smart meter installed in November, this is the second time the in home display isn't connecting. I've tried ringing but it takes so long to get through I've given up, tried live chat etc. I know I have the app to check my balance but it never actually gives me the proper one as it takes ages to catch up after I've topped up. Not sure the point of the display If they don't work properly, would a new one do the same ? Anyone else have the same problem ?

[Rebecca]

@Melanie Hey! Can you pop me your account number and phone number via private message so we can take a look into this and give you a call? 😀

Thanks!
Rebecca

[dragen]

Hi Melanie have you tried moving the display unit nearer the meter to check if it picks up the WiFi signal then or doing a reset of the home display unit?

[Melanie]

@dragen I've tried everything

[Melanie]

Originally Posted by Rebecca

@Melanie Hey! Can you pop me your account number and phone number via private message so we can take a look into this and give you a call? 😀

Thanks!
Rebecca

I dont know how much gas or electricity I have as the meter isn't communicating with the display or app,

[Rebecca]

@Melanie No problem Mel, I have escalated this to our tech team and will report back as soon as they update me.

Thanks,
Rebecca 😀