[Demifleurs]

Hi, my gas meter battery died and someone came today and replaced it. Now I have no hot water or heating. The meter is still dead. Also I cannot see my balance on the app. I also tested positive for covid today and have to isolate. How can I speak to a human about this? The battery replacement was sorted via Twitter but now they’re not answering. Thank you.

[Rebecca]

@Demifleurs Hello there! Sorry to hear this!

I have alerted and fed this back to our Twitter Team, so that the person that was helping you can re-look into this for you. 😀

Can I ask you to private message me what name you use on Twitter so I am able to feed your user name back for the Twitter Team to identify you?

Thanks,
Rebecca