[Michelle123]

Hi I have £2.04 debt on my electric am I allowed to use the power up facility

[Rebecca]

@Michelle123 Good Morning! 😀

You can indeed. You can use Power up if you are anything below £2.50 in debt!

Hope this helps?

Rebecca - your Community Manager! 🤗

[Michelle123]

Thanks for that I tried to and it wouldn’t let me

[Rebecca]

@Michelle123 What message is it displaying when you try to power up Michelle? 😊 That will help to give me a bit more idea of what the problem could be 😀

Rebecca, you Community Manager

[Michelle123]

Hi it says because I’ve already had some financial assistance I can’t use this service even though I have no debt

[Michelle123]

It’s just I really could of done with the use of it at the moment

[Clare83]

Mine isn't letting me either