Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
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  • Join Date: Dec 2021
    Posts: 2
    Thumbs Up
    Received: 35
    Given: 0

    New (replaced) in-house smart display


    07-12-21

    Hi,
    My old in-house smart display get fault so I received new one. In instruction says keep close to smart meter and will connect in 5 min, already waiting 5 days and stil can't connect. I called to utilita and tryed contact by Live chat but nobody answer. What I should do? It make me crazy...
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  • Join Date: Feb 2021
    Posts: 41
    Thumbs Up
    Received: 55
    Given: 10



    08-12-21

    Hi @Kamil ,

    I am sorry the display is not connecting. Have you tried moving to a different position in your home? A better connection may be established if you try a few different areas. Do you have a Geo or Secure display?

    All the best
    ​​​​​​​Cat
  • Join Date: Dec 2021
    Posts: 2
    Thumbs Up
    Received: 35
    Given: 0



    15-12-21

    @Cat I tryed in all possible places even used batteries and put it directly under smart meter, nothing works. I used to "Secure" last few years and now I have "GEO" which won't connect.
  • Join Date: Feb 2021
    Posts: 41
    Thumbs Up
    Received: 55
    Given: 10



    20-12-21

    Hi @Kamil ,

    It sounds like the In-Home-Display needs a rebind doing and customer services can assist with this as the community is not monitored by customer service agents. Please contact customer services via live chat in the help section of the Utilita website or call on 0330 333 7442 and the rebind process will take just a few minutes.

    ​​​​​​​Cat