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  • Shazza71's Avatar
    Level 1
    Hi Iam unable to get ony account online its saying I don't have a account so I gave to top up every week as a guest .I try to tap on my smart meter to get emergency credit but the touch screen not working .so was wondering how to go about getting a new one had mine for years
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  • Rebecca's Avatar
    Head of Community
    Quote Originally Posted by Shazza71 View Post
    Hi Iam unable to get ony account online its saying I don't have a account so I gave to top up every week as a guest .I try to tap on my smart meter to get emergency credit but the touch screen not working .so was wondering how to go about getting a new one had mine for years

    Hello Sharon!

    You will need to speak to an agent so they can access your account and then order you a new one.

    The easiest way to do this is via Live Chat on the website here - and clock where it says 'Speak to a Live Agent'
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