[Melanie]

I had a smart meter fitted on Wednesday morning, tried using the app to top it up in the afternoon it then said it was unsuccessful, tried it several times, and even tried to make a payment over the phone on the automated line but still unsuccessful. Rang utilita was waiting 40 minutes to get through and the nice young lady tried to find out why it was doing this, but couldn't get in touch with the new meter department. Anyone had problems like this, any help would be appreciated.

[Cat]

Hi @Melanie,

I am sorry you had this issue straight away after your smart meter install. On occasion the meter can take a little longer to update after install and cause issues when topping up online. There was also an issue identified that was fixed on December 2nd that has hopefully fixed this for you. Are you still having issues topping up online? If this is an ongoing issue please contact customer services for further assistance.

All the best
Cat