[Kaye]

Hi there I was just wondering if anyone had advice on how to get my trio II (2) in home display to connect as after a week the display is still showing connecting..
thank you in advance

[Cat]

Hi @Kaye,

Is this still an issue or has the display connected? Have you tried moving to a different position in your home? A better connection may be established if you try a few different areas. Do you have a Geo or Secure display?

All the best
Cat

[Kaye]

Hi there its a GE0 .. I have done everything recommended and followed all the advice given and it still doesn't connect to this day

[ashgilldanny]

Av got same problem wont connect to meters not commission was reported on 18th November still not fixed 😡

[Cat]

Hi @Kaye,

This sounds like it might need a rebind doing which is quick to do and will likely solve the problem. Please contact customer services for help with this, the number is 0330 333 7442 or use the live chat function on the bottom right of the website here.

All the best
Cat

[Kaye]

@ashgilldanny.. have you been told how to rebind? .. taking forever to get through

[ashgilldanny]

@Cat wrong number online chat no one there can you help with rebind on chatt thanks

[ashgilldanny]

@Kaye no cant get hold of anyone on phone number or chat useless trying to get support 🤯🤯🤯

[ashgilldanny]

Total joke no one gets back to you on phone calls chat or community form or complaints department

[Kaye]

Seems like we're all having the same problem with customer services and online chat. When I've managed to get through in the past they just send me around in circles and no one can give me a correct answer