I've had nothing but issues with my account since joining Utilita, specifically with the Gas meter and the inability to give any useful data via the app or even do something simple like sync with the IHD.
Apparently, after several hours on the phone this morning to Utilita (and don't even get me started on how difficult it is to find a working phone number), it turns out after resyncing the account, the network signal from the meters isn't powerful enough to reach 12 inches away, let alone through a wall or across 9ft of empty space.
Surely, with the ridiculous costs, PAYG users are lumped with compared to DD customers, you could supply a little more power to the network cards in the meters so they actually work? Otherwise, what's the point in an IHD?
In all honesty, I only came to Utilita because of my solar panels, (which is still debatable if they actually work with SMETS 1 meters) but considering what a s**t show the experience has been so far, I'm starting to wonder if I made the right choice?
Apparently, after several hours on the phone this morning to Utilita (and don't even get me started on how difficult it is to find a working phone number), it turns out after resyncing the account, the network signal from the meters isn't powerful enough to reach 12 inches away, let alone through a wall or across 9ft of empty space.
Surely, with the ridiculous costs, PAYG users are lumped with compared to DD customers, you could supply a little more power to the network cards in the meters so they actually work? Otherwise, what's the point in an IHD?
In all honesty, I only came to Utilita because of my solar panels, (which is still debatable if they actually work with SMETS 1 meters) but considering what a s**t show the experience has been so far, I'm starting to wonder if I made the right choice?
