This page is for those customers who are taking part in our new Customer Testing Trial. 😀
Thank you for signing up to take part. 👍
Why are we doing this Customer Testing Trial?
Utilita is embarking on a customer testing trial, measuring how effective and accurate systems are in identifying highs and lows in customer energy usage.
These events may relate to appliances left turned on or changes in consumption habits.
From being the first energy supplier to rollout smart meters to customers in 2005, to this year’s launch of energy efficiency feature Smart Score, Utilita has led the way in giving customers unrivalled control and visibility of their energy usage. It’s no less than you’d expect from the only energy supplier actively encouraging customers to use less energy.
Keen to build on this record of innovation, we want to engage with customers to try and understand how we can further adapt our products and services.
That’s why we are launching one of our biggest customer trials on 15 November 2021, lasting 4 weeks.
How does the trial work?
The trial will last 4 weeks, starting November 15. Confirmed participants can earn up to £20 free energy credit by taking part.
You will receive an SMS each weekday (Monday-Friday) to the mobile number that you provided during sign up.
The SMS will include a question about your energy usage the previous day. You will be required to respond ‘Y’ (Yes) or ‘N’ (No).
If you successfully respond to the daily SMS messages each week, £5 energy credit will be automatically added to your meter on the Monday the following week.
We’ll send an SMS confirming when the credit has been added.
SMS usage alerts
You will receive the following SMS alerts during the trial relating to your energy activity on the previous day:
- High alert - triggered when usage is higher than expected.
- Low alert - triggered when usage is lower than expected.
- No alert - triggered when usage is as expected
FAQs
What does the high alert mean?
The high alert is triggered when usage is higher than usual for a specific time of day.
For example:
If you use an electric oven at a time you don’t usually cook.
An electric heater is turned on at a time you wouldn’t normally use it.
What does the low alert mean?
The low alert is triggered when usage is lower than usual for a specific time of day.
For example:
If you wake up later than normal.
Your home is unoccupied, and appliances aren’t used.
What does the no alert mean?
The no alert is triggered when your usage is as expected, and no significant changes took place that day.
When will you receive a 2nd SMS?
If the algorithm is incorrect and should have recognised higher/lower usage that day, you can reply ‘N’ (No) to the first SMS message.
If you reply ‘N’ (No), you’ll receive a second SMS to confirm if and when your usage was in fact higher or lower than expected or if there should have been no alert at all.
When should you reply to the SMS?
You must reply to the SMS on the day you receive it. Important - the question in the SMS relates to your energy activity for the previous day.
When will I receive the energy credit?
If you successfully respond to the daily SMS messages each week, £5 energy credit will be automatically added to your meter on the Monday the following week.
What if I haven’t received my £5?
If you have any questions about your credit during the trial, please email us at energyplus@utilita.co.uk
Thank you for signing up to take part. 👍
Why are we doing this Customer Testing Trial?
Utilita is embarking on a customer testing trial, measuring how effective and accurate systems are in identifying highs and lows in customer energy usage.
These events may relate to appliances left turned on or changes in consumption habits.
From being the first energy supplier to rollout smart meters to customers in 2005, to this year’s launch of energy efficiency feature Smart Score, Utilita has led the way in giving customers unrivalled control and visibility of their energy usage. It’s no less than you’d expect from the only energy supplier actively encouraging customers to use less energy.
Keen to build on this record of innovation, we want to engage with customers to try and understand how we can further adapt our products and services.
That’s why we are launching one of our biggest customer trials on 15 November 2021, lasting 4 weeks.
How does the trial work?
The trial will last 4 weeks, starting November 15. Confirmed participants can earn up to £20 free energy credit by taking part.
You will receive an SMS each weekday (Monday-Friday) to the mobile number that you provided during sign up.
The SMS will include a question about your energy usage the previous day. You will be required to respond ‘Y’ (Yes) or ‘N’ (No).
If you successfully respond to the daily SMS messages each week, £5 energy credit will be automatically added to your meter on the Monday the following week.
We’ll send an SMS confirming when the credit has been added.
SMS usage alerts
You will receive the following SMS alerts during the trial relating to your energy activity on the previous day:
- High alert - triggered when usage is higher than expected.
- Low alert - triggered when usage is lower than expected.
- No alert - triggered when usage is as expected
FAQs
What does the high alert mean?
The high alert is triggered when usage is higher than usual for a specific time of day.
For example:
If you use an electric oven at a time you don’t usually cook.
An electric heater is turned on at a time you wouldn’t normally use it.
What does the low alert mean?
The low alert is triggered when usage is lower than usual for a specific time of day.
For example:
If you wake up later than normal.
Your home is unoccupied, and appliances aren’t used.
What does the no alert mean?
The no alert is triggered when your usage is as expected, and no significant changes took place that day.
When will you receive a 2nd SMS?
If the algorithm is incorrect and should have recognised higher/lower usage that day, you can reply ‘N’ (No) to the first SMS message.
If you reply ‘N’ (No), you’ll receive a second SMS to confirm if and when your usage was in fact higher or lower than expected or if there should have been no alert at all.
When should you reply to the SMS?
You must reply to the SMS on the day you receive it. Important - the question in the SMS relates to your energy activity for the previous day.
When will I receive the energy credit?
If you successfully respond to the daily SMS messages each week, £5 energy credit will be automatically added to your meter on the Monday the following week.
What if I haven’t received my £5?
If you have any questions about your credit during the trial, please email us at energyplus@utilita.co.uk
Last edited by Rebecca; 02-11-21 at 13:23.
