[Rebecca]

Hello lovely Community Members 😀

So, you've lost or need to replace your top-up card(s) where they have stopped working?

Don't fear! 🤗

You can order new card(s) by clicking here

Be sure to have handy either your Gas or Electric Meter Serial Number, Customer Reference Number, BillPay Number or Top-up Card Number. As you'll need that as shown below for when you are ordering new cards!

Common top-up card questions

How long will it take for my replacement top-up card to arrive?
It takes around 8 working days from when you request the replacement card for it to be received. However, you can generate your own eCard on the next step to use instantly!

Do I have to have new top-up cards – can I top-up without them?
Once a smart meter has been installed, you will no longer need your key/card from your old meter. You will be given a new top-up card so that you are able to top-up at PayPoint stores. On this card will be a long number that you will need when you top up over the phone, on our App, on the website or via SMS.

Did this 'How To' guide help? Give it a thumbs up/like if it did 👍 Is there anything we can add to this to make it more helpful? Let us know in the comments below! 🤩

[Lainymac]

I have been trying to obtain a replacement top up card but to no avail !! I desperately need a new card in order to use my credit vouchers from the government . Can anyone help please ?

[Rebecca]

@Lainymac Hi there! You will find this thread handy which will help! Click here

[Joyh]

Hi, could you please help me with an issue im having regarding a new smart meter fitted and new top up card? I got a new meter fitted today as they said my old 1 was out of date. I was left a new top up card after the installation of my new meter. But, I can't seem to find anyway to remove my old top up card from my account & add my new card.

[Rebecca]

@Joyh Hi there - what platform/top-up method are you using? 🤗