So, you've lost or need to replace your top-up card(s) where they have stopped working?
Don't fear! 🤗
You can order new card(s) by clicking here
Be sure to have handy either your Gas or Electric Meter Serial Number, Customer Reference Number, BillPay Number or Top-up Card Number. As you'll need that as shown below for when you are ordering new cards!
Common top-up card questions
How long will it take for my replacement top-up card to arrive?
It takes around 8 working days from when you request the replacement card for it to be received. However, you can generate your own eCard on the next step to use instantly!
Do I have to have new top-up cards – can I top-up without them?
Once a smart meter has been installed, you will no longer need your key/card from your old meter. You will be given a new top-up card so that you are able to top-up at PayPoint stores. On this card will be a long number that you will need when you top up over the phone, on our App, on the website or via SMS.
Last edited by Rebecca; 22-06-21 at 14:21.