[Millyjacks]

Does friendly credit last over the weekend

[JacobCX]

Hi @Millyjacks

Yes, absolutely.

Friendly credit lasts from 2pm each weekday until 10am the next weekday. This means that at 2:30pm on Friday your friendly credit hours have kicked in and your energy should last until 10am on Monday.

It is important to remember that friendly credit does not replace existing credit balances so will only kick in once you have reached £0 and then activated your emergency credit.

You will also need to pay back any energy used after the friendly credit period ends. So if you use £3 of existing credit, then £15 of emergency credit and £8 of friendly credit over the weekend, you would need to top up a minimum of £15 + £8 = £23 on Monday in order for your energy to be available after 10am. The £3 would not be repaid as that was already credit that had been topped up for the meter.

Some of our customers who have been with us for some time may get extensions to their friendly credit hours so their energy could last until 11am or midday on Monday or until 10am on Tuesday.

Friendly credit also applies on bank holidays so this year Friday 25th of December will also be a full friendly credit day, for instance.