[marcchen]

About today's appointment booked 12th november between 8am and 12pm at my same address *removed by moderator* . email still same *removed by moderator*, plus changed sim card for my EE mobile number *removed by moderator*.
Time now is 11:07am. my reference and account number for Utilia gas and electricity is *removed by moderator* get it!
No threads says above seperate tags using a comma. You may add 5 tag(s) to this thread. no threads no explaining any threads.

why does it say threads meaning?

[JacobCX]

Hi @marcchen

I have removed some of the information you've given in your post. This is because it was personally identifiable and therefore a privacy and security risk for you.

I'm not sure how I can best help but engineering appointments can begin at any point from the start to the end of the appointment window. This means it is possible that an engineer might arrive at a property at 11:59am and be within the appointment window. The specific arrival time will vary from appointment to appointment depending on a variety of factors like traffic, previous job requirements, emergency appointments and general scheduling.

If there are any delays or appointments need to be cancelled you should receive a text advising of this with guidance on the next steps.

Fingers crossed the appointment all went ahead okay for you.

The community is a fantastic resource to share information with other customers and get advice on how to manage your energy supply. For immediate assistance for things like current appointment slots we'd definitely recommend reaching out to customer services directly for advice.

When starting a new conversation within the community it does offer you the option to add up to 25 tags (separated by a comma) to the post but this is not obligatory. Once something has been posted the term for the whole conversation is "thread". Hopefully this gives you some useful information but you are welcome to ask any questions you'd like and we'll answer what we can.